Privacy Policy

Overview: Privacy at Hadesbet

Hadesbet is licensed in Curaçao and operates a combined casino, live casino, sportsbook and esports platform. Our privacy approach balances promotional value for bonus hunters with legal safeguards and technical protections. We explain how personal data is collected, used, shared and protected so you can assess the real cost and benefit of offers like a 100% welcome match up to £2,000 plus 150 free spins with a wagering requirement of x40.

We serve players across multiple jurisdictions and provide 24/7 multilingual customer support through our team and at support@hadesbet.com. Our platform features 7,300+ games and gamification elements including VIP Club, Journey Map, Bonus Shop, Lucky Box, Lucky Spin, tournaments, cashback and crypto bonuses. This breadth requires precise data handling to ensure promotions are delivered correctly and to prevent abuse.

What Data We Collect

We collect identity data, contact details, account credentials, payment and transaction information, gameplay and bonus activity, device identifiers and IP addresses. For mobile installations on iOS and Android we also register installation and device model details to support updates and secure authentication.

Because many players are value-driven, we capture bonus claim history and wagering activity to present accurate progress toward x40 requirements. Financial data includes deposits and withdrawals; the minimum deposit and minimum withdrawal amounts are £20. Withdrawal timelines vary by method and can take 1-7 days depending on verification and chosen payment channel.

Cookies and Tracking

Cookies manage sessions, store preferences and support analytics. Tracking helps personalise promotions and measure campaign efficiency. Cookies do not retain payment credentials. You can control many cookie settings through your browser or device, though disabling certain cookies may affect usability and the accuracy of promotional offers.

How We Use Your Data

Primary uses include account setup, authentication, payment processing, delivering promotions and supervising compliance. Data-driven decision-making ensures bonus hunters see relevant offers and accurate wagering calculations. For instance, when you claim the welcome package, our system calculates remaining wagering based on the x40 rule and game weightings applied to specific titles among our 7,300+ games.

We also use data for fraud detection, AML screening, risk scoring and internal analytics to refine product offerings. Aggregated statistics inform product teams about campaign performance without exposing identifiable player details. Personal data is used to communicate transactional messages, such as payment confirmations, and to send marketing where consent exists.

Sharing and Third-Party Processing

We share data only with partners necessary to operate the service: payment processors, identity verification, anti-fraud vendors, hosting and selected software suppliers. Cryptocurrency transactions to BTC, ETH, LTC, DOGE and USDT involve partners who receive only information essential to execute transfers.

All third parties are contractually bound to protect data and process it only on our instructions. When legal or regulatory obligations require it, we will disclose information to authorities. We also share anonymised datasets with game suppliers to improve product quality and tournament design.

Your Rights and Controls

Under applicable laws you have rights including access, correction, erasure, restriction, portability and objection to processing. To exercise these rights contact support@hadesbet.com. We will verify identity before fulfilling requests and inform you of any reasons a request cannot be complied with, such as legal retention requirements tied to AML or tax obligations.

You control marketing preferences and can withdraw consent at any time without affecting core services. We will not continue profiling for marketing purposes after you object. For transparency, we keep records of consent and preference settings so promotional calculations for bonus hunters remain auditable.

Security, Retention and International Transfers

Data protection measures include encryption in transit and at rest, strict access controls, multi-factor authentication and regular penetration testing. Staff access is role-based and audited. We retain records to meet regulatory obligations and to resolve disputes; retention durations depend on record type and legal requirements.

International transfers are possible given the cross-border nature of services. We mitigate risks with contractual safeguards and carefully vetted processors. If you want more detail about specific processors or international transfer mechanisms, contact our support team. For account-related queries you can also visit our home page Home to manage preferences or access support channels.

Profiling and Automated Decisions

We use automated tools for risk scoring, fraud detection and to surface relevant promotions. These processes are designed to protect players and platform integrity. If an automated decision significantly affects your access to bonuses or account services we provide avenues to request human review and appeal.

For bonus hunters, automated monitoring protects fair play and ensures bonus value calculations adhere to published rules, including the x40 wagering requirement. Suspicious patterns that indicate bonus abuse may lead to restrictions; those measures follow documented processes and can be challenged via customer support.

Contacting Us

If you have privacy questions or wish to exercise your rights contact support@hadesbet.com. Our multilingual team is available 24/7 to assist with verification, privacy requests and disputes. We aim to respond to verified data access requests promptly and to resolve concerns efficiently.

Hadesbet was established in 2023 and continues to evolve its privacy practices as services expand. We recommend reviewing this policy periodically for updates and contacting support if you need details about how your data is processed in specific promotional campaigns.