Terms & Conditions
Last updated: October 7, 2026
1. General Terms
General Terms This user agreement sets out the contract between HadesBet and anyone who accesses our services. HadesBet is licensed in Curaçao and provides casino, live casino, sportsbook and esports products alongside an integrated gamification layer that includes a VIP Club, Journey Map, Bonus Shop, Lucky Box, Lucky Spin, tournaments, cashback and crypto bonuses. Our platform launched in 2023 and offers more than 7,300 games. By using our services you confirm you are of legal gambling age in your jurisdiction and that gambling is lawful where you live. Access to HadesBet is subject to eligibility checks, account verification and compliance with local restrictions. We reserve the right to suspend, restrict or close accounts where we reasonably suspect fraud, money laundering, bonus abuse or violation of any clause in this agreement. All promotional offers have specific eligibility rules and wagering requirements, which form part of this agreement. You must provide accurate personal details and maintain one single account; multiple accounts are prohibited unless expressly agreed in writing by our compliance team. We may amend this agreement from time to time to reflect regulatory changes, improvements to the platform or security updates. Significant changes will be communicated through your registered email and site notifications. Continued use following an update constitutes acceptance. We operate under Curaçao jurisdiction for licensing matters; disputes will be handled under the procedure set out below. Our support team is available around the clock for clarification, and you may contact them at support@hadesbet.com.
2. Eligibility
Account & KYC Creating an account requires accurate personal information and verification documents. We apply Know Your Customer (KYC) procedures to confirm identity, age and payment ownership. Typical checks include a government-issued ID, proof of address dated within the last three months and, where relevant, source-of-funds or income documentation. Documents must be legible and genuine. KYC is mandatory before certain transactions, notably withdrawals above routine thresholds or when transactional patterns trigger a review. Accounts are limited to one per person. You must not share account credentials, impersonate another user or transfer funds between multiple personal accounts. If we suspect an account is linked to another account or used to circumvent bonus rules, we will suspend access pending investigation. Verification may be completed before or after deposit; however, failure to verify on request can lead to restricted play, withheld withdrawals and account closure. Account security is the user’s responsibility. Use a secure password, update it regularly and notify support immediately if you suspect unauthorized access. We use standard industry safeguards to protect data, but we will not be liable for losses where you have failed to keep credentials secure. When identity checks are complete, withdrawals are processed in line with our payment procedures and the withdrawal timeframes specified below.
3. Account Security
Bonuses HadesBet designs promotions with bonus hunters in mind. Our welcome offer gives a 100% match up to £2,000 plus 150 free spins on the first deposit. Wagering conditions typically apply and are crucial to evaluate the real value of any promotion: the standard wagering requirement for bonus funds on many promotions is x40 unless stated otherwise. Free spins and other promotional rewards may carry separate playthrough rules and maximum cashout caps. Promotional eligibility requires compliance with the promotional terms attached to each offer. Bonus abuse, including but not limited to creating multiple accounts, using collusion, staking large bets to meet wagering superficially or employing banned game types to meet wagering, will void the bonus and may lead to confiscation of funds and account closure. Contributions of different game categories to wagering vary; for example, slot games generally count 100% while table games and live casino often count less or are excluded. Always consult the promotion’s detailed rules before opt-in. Bonuses cannot be transferred between accounts. We reserve the right to modify or withdraw offers, revoke bonuses where irregular activity is detected and set maximum bet limits while a bonus is active. If wagering requirements are not met within the promotional validity period, remaining bonus funds and any associated winnings may be forfeited. For questions about a specific promotion contact support@hadesbet.com for clarification and value calculations tailored to the offer.
4. Responsible Gaming
Deposits & Withdrawals Minimum deposit and withdrawal amounts are set to protect both players and the service: the minimum deposit is £20 and the minimum withdrawal is £20. We accept Visa, Mastercard, bank transfer and a range of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE) and Tether (USDT). Withdrawal processing depends on the method chosen and our verification status for the account. Typical withdrawal times range from 1-7 days after processing. Deposits are credited instantly in most cases, though bank transfers and some payment processors may take longer. Withdrawals are subject to verification checks, and large or irregular withdrawals may trigger additional KYC or source-of-funds requests. We do not charge withdrawal fees as a rule; however, third-party processor fees may apply and are outside our control. We may set transaction limits, daily or monthly ceilings and implement cooling-off periods where necessary to manage risk. Currency conversion policies apply where you deposit or withdraw in a currency other than the account currency. We recommend using consistent payment methods for deposit and withdrawal to minimise delays. If we detect payment method mismatches intended to obscure the source of funds, we will pause the transaction and request supporting documentation. For queries or to expedite verification contact our 24/7 multilingual support at support@hadesbet.com.
5. Bonus Terms
Responsible Gaming HadesBet promotes safe play and sets clear measures to protect players. We provide tools to manage wagering behaviour, including deposit limits, loss limits, session limits and self-exclusion. Players may request temporary or permanent account restrictions and can use cooling-off periods to pause activity. Our gamification features like VIP Club, Journey Map and Bonus Shop are designed for engagement, but we advise using them within personal affordability limits. We monitor play patterns to identify potential risk indicators such as chasing losses, sudden staking increases or disruptive behaviour across game types. Where we identify concern, we may reach out with guidance, suggest limits or temporarily restrict account access pending a welfare review. Self-exclusion requests are processed promptly and support documentation will be provided. If you feel your play is becoming problematic contact our 24/7 multilingual support via support@hadesbet.com. We will provide information on limits, cooling-off options and referral to local support organisations. We also implement enhanced controls for vulnerable customers and have procedures to review and close accounts where required to prevent harm.
Introduction to the User Agreement
This agreement explains the rules that govern your use of HadesBet’s products: casino, live casino, sportsbook and esports. It targets bonus hunters who prioritise promotions, wagering and value. We operate under a Curaçao licence and launched in 2023, offering more than 7,300 games and a rich gamification layer including VIP Club, Journey Map, Bonus Shop, Lucky Box, Lucky Spin, tournaments, cashback and crypto bonuses.
Read this agreement carefully. It covers eligibility, account verification, promotional rules, payment terms and conduct expectations. If anything is unclear, reach out to our 24/7 multilingual support at support@hadesbet.com for precise guidance tailored to your situation.
Eligibility and User Obligations
To use the service you must be of legal gambling age in your jurisdiction and where gambling is lawful. You must provide accurate personal information and maintain only one account. Attempts to subvert account controls, create multiple profiles or disguise identity will result in account suspension and potential fund confiscation.
Users are responsible for keeping credentials secure. Notify support immediately of any suspected account compromise. We reserve the right to suspend accounts while investigations or verification checks are ongoing.
Prohibited Conduct
Prohibited actions include collusion, bonus abuse, fraud, money laundering, and use of automated or unfair play tools. Betting patterns that indicate exploitation of promotions or an effort to circumvent wagering requirements will trigger review. Confirm reading promotional conditions before opting in.
Verification, Data and Privacy
We apply Know Your Customer procedures. Typical verification requests include government ID and proof of address. Additional documentation may be required for large transactions or unclear payment sources. Documents must be clear and verifiable.
We protect personal data with industry-standard safeguards. However, account holders remain responsible for the security of their login details. We will not be liable for losses caused by negligent password management.
Bonus Rules and Wagering
Promotions are central to HadesBet’s value proposition. The welcome promotion is a 100% match up to £2,000 plus 150 free spins on the first deposit. Standard wagering for many bonus funds is x40 unless an offer states otherwise. Always evaluate the playthrough requirement to calculate expected value.
Game weighting affects wagering progression: slots typically contribute 100%, while table games and live casino usually contribute less. Free spins may carry fixed game assignments and maximum cashout caps. Bonuses are void where abuse or manipulation is suspected.
Calculating Bonus Value
To estimate real value, multiply bonus funds by the wagering requirement. For example, a £100 bonus at x40 requires £4,000 of qualifying bets before withdrawal. Factor in game contribution percentages and maximum bet restrictions while the bonus is active to plan your session strategically.
Deposits, Withdrawals and Payment Methods
Minimum deposit and minimum withdrawal amounts are £20. We accept Visa, Mastercard, bank transfer and cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE) and Tether (USDT). Deposit crediting is usually instant; withdrawals take 1-7 days after processing depending on the method and verification status.
Withdrawals are subject to KYC checks and may be delayed if documentation is outstanding. Use consistent deposit and withdrawal methods where possible to avoid additional checks. We may impose transaction limits to protect players and the platform.
Account Restrictions and Closure
We may suspend, restrict or close accounts for security reasons, suspected fraud, breach of this agreement or regulatory requirement. When accounts are restricted you will receive a clear explanation and, where appropriate, steps to resolve outstanding issues. Funds may be held pending investigation and returned only after verification and compliance checks.
Account closure requests by users will be processed following verification and any outstanding obligations must be settled before remaining funds can be released. For urgent queries use our 24/7 multilingual support and allow time for verification checks.
Responsible Gaming and Player Protection
We provide deposit limits, loss limits, session limits, self-exclusion and cooling-off options. Our monitoring systems flag risky behaviour such as chasing losses or sudden staking increases. We intervene where necessary to protect players and may suggest limits or pauses to activity.
If you need assistance we have 24/7 multilingual support available. For practical steps to limit play or request a cooling-off period visit the site menu or contact support directly. We take welfare seriously and will escalate cases involving vulnerable customers.
Dispute Resolution and Contact
Most queries are resolved quickly by our support team. If you believe an outcome is incorrect, provide the case details and supporting documentation to support@hadesbet.com. We will investigate and respond with findings and proposed remedies where appropriate.
For general navigation to our primary pages use the platform home link: Home. If you require specialized escalation we will outline the next steps after review. Keep records of all communications to assist timely resolution.